I personally am an optimist so we will look at that facet first. Among the many capabilities being offered are, voice mail transcription, one number, cheaper international calls, and sms to email. Each of these could be of enormous benefit to users. Likewise with the financial power and technical knowledge at Google the system is predisposed to be way better than any competitors.
The one number feature should be of great benefit to anyone that has to stay in continual contact. Just as voice mail transcription gives you a permanently stored hard copy of all voice mail messages. Just like millions I opened a Gmail account shortly after launch and can easily still obtain any email from then. I still have yet to make any impact in the huge storage allocated to my mailbox. Presumably your voice mails will likewise be there years into the future.
Finishing off the list of Google Voice pros, other useful service being offered are free sms to email and vice versa. You can evaluate Google/voice for more detailed features.
The downside of the new service.
This brings us to what I view as Google Voice cons. Do we really know what Google does with the massive amount of information it has on just about every individual making use of their services? From your searching habits to all your emails, permanently stored and archived all over the planet. Now with their new voice service they can add details on every incoming call you have ever had and dialed on your new Google number. One thing Google is not lacking in beside money and online clout is data storage capacity.
As far as I understand Google has in no way done anything untoward with this data but the point is it is there. Authorities all over the world would love to have access to this information all under the guise of anti-terrorism measures. This may perhaps sound marginally alarmist but the Protecting Cyberspace as a National Asset Act of 2010 bill tabled in the Us senate would give the president and his security agencies the power to power down the internet or police it if a vaguely written national cyber emergency was proclaimed.
And as we all know were America goes most of the Western world soon follows. In one conceivable future if a similar bill was soon tabled in the European Union and elsewhere. Would you be so keen to have all this information easily accessible to shady government agencies?
Many people might be under the illusion that they have control over their accounts and can easily just delete any information that might compromise them. But anyone that understands the operation of computer systems would know that is not true. If for example some shady agency was watching your mailbox, recently deleted mails would be the first thing they will recover.
Google internet Domination?
I don't think anyone can dispute with the truth that Google Voice leads the company closer to complete and irreversible domination of the internet. However being an optimist and fascinated by new technologies I praise Google's new venture. And will likely be first in line if and when it is released worldwide. On the other hand I will be keenly aware that I will be substantially adding to my electronic footprint.
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